Past Incidents

Weepee is planning to carry out an network intervention during the following time window:

Start Date & Time : 19/may/2015 - 22h00 End Date & Time : 20/may/2016 - 06h00

Planned activities : fibre change

These works will be executed by: Verixi

There will be a downtime of: up to 8 hours, due to fiber works: Internet connection in Greenbrigde will be down during this period.

27/04/2016: we received complaints from customers that outgong sms's sent via klantentool are not always delivered. Contacting our supplier.

28/04/2016 17h: supplier changed routing towards SMS gateway: all ok!

25042016 18:43: Voxbone informed us: due to an outage we have to redirect your traffic from our BE PoP to our DE PoP. This change should have no impact on the delivery and quality of your calls. Once Voxbone has validated the BE PoP is successfully delivering calls to our monitoring and validation platform, we will reroute traffic back through the this PoP and normal service will then be restored.

We notice however an impact on call setup time for 0800 numbers organised by Voxbone.

25042016 22:12 We have now resolved our BE POP outage and traffic should be back to normal. However we still have 7-10 seconds setup time form Px to at least 2 0800 numbers... futher escalating with this Voxbone!

26042016: setup time is reduced to the normal amount of 2-3 seconds.